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Home Benchmarking für ITIL® in großen Organisationen: Entwicklung eines unabhängigen Modells als Grundlage für Benchmarking-Projekte im IT-Servicemanagement (German Edition) Book ISBN-10 9783639464931, ISBN-13 978-3639464

Benchmarking für ITIL® in großen Organisationen: Entwicklung eines unabhängigen Modells als Grundlage für Benchmarking-Projekte im IT-Servicemanagement (German Edition)

Read Online Benchmarking für ITIL® in großen Organisationen: Entwicklung eines unabhängigen Modells als Grundlage für Benchmarking-Projekte im IT-Servicemanagement (German Edition) PDF ePub ebook

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Paperback: 140 pages
Publisher: AV Akademikerverlag (March 7, 2013)
Language: German
ISBN-10: 9783639464931
ISBN-13: 978-3639464931
ASIN: 3639464931
Product Dimensions: 5.9 x 0.3 x 8.7 inches
Format: PDF ePub djvu book

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Als relativ junges Managementwerkzeug hat sich das Benchmarking seit den 1980er Jahren zunehmend etabliert. ITIL® ist der weltweit am meisten anerkannte Ansatz für erfolgreiches IT-Servicemanagement und stellt mit seinen inzwischen über 30 Jahre weiterentwickelten Best Practices eine wertvolle Anleitung für IT-Serviceprozesse bereit. Ein Benchmarking dieser für viele Unternehmen zunehmend zentralen Unternehmensprozesse zwischen verschiedenen IT-D...

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